Return Policy

 

At Lemurea, we take pride in the quality of our products and the satisfaction of our customers. If you are not entirely satisfied with your purchase, we are here to assist you in accordance with the following policy.

Order Cancellations

We accept order cancellation requests only if the order has not yet been processed or dispatched. If your request is received before the item is shipped, you will receive a full refund. Please note that once a package has left our facility, it cannot be canceled. To request a cancellation, please contact us immediately at support@lemurea.com.

Return Eligibility

We do not accept returns for reasons other than transit damage, except for authorized size exchanges.

  • Final Sale Items (Rewards Points & Discounted Purchases): All items purchased using reward points, promotional codes, or bought during a sale/at a discounted price are considered final sale and are non-refundable and non-exchangeable.

  • Note on Damages: If your item arrives damaged, please contact us within 48 hours of receipt. To be eligible for a resolution (replacement or refund), you must provide:

    • Clear photographic evidence of the damage.

    • Photos of the original packaging.

      Once reported, we will evaluate your case and determine the appropriate resolution.

Exchange Policy

We understand that finding the perfect fit is important. You may request an exchange for a different size within 5 days of receiving your item (excluding sale items and points redemptions). Please be advised that the customer is responsible for all return shipping costs associated with exchanges.

How to Initiate a Return or Exchange

All returns and exchanges must be pre-approved by our support team. Please follow these steps:

  1. Contact us at support@lemurea.com with your order number and the reason for your request.

  2. If your request involves damaged goods, include photos of the damage.

  3. Once your request is reviewed and approved, you will receive instructions on how to return the item.

Please note that any items sent back to us without prior authorization will not be accepted.

Refund Process

Once your returned item is received and inspected by our team, we will notify you regarding the status of your refund.

  • Approval: If approved, a refund will be issued to your original method of payment.

  • Processing Time: Please allow up to 15 business days for the credit to appear on your statement. Note that actual processing times may vary depending on your bank or credit card issuer.

  • Shipping Fees: Original shipping fees are non-refundable.

Policy Updates & Contact Information

Lemurea reserves the right to update or modify this policy at any time without prior notice.

If you have any questions or require further assistance regarding our return and refund process, please do not hesitate to contact our customer support team at support@lemurea.com. We are dedicated to ensuring you have a positive experience with Lemurea.