Shipping Policy

Processing Time

Upon placing your order, our team typically requires 2–3 business days to prepare and package your items for shipment. Please note that processing times may be subject to variation based on order volume, seasonal demand, or other operational factors. You will receive a confirmation email once your order has been dispatched. We appreciate your patience and remain committed to ensuring your order is processed with the utmost efficiency.

Domestic Shipping (USA) We partner with USPS and UPS to ensure reliable delivery throughout the United States.

  • Standard Shipping: All domestic orders qualify for FREE standard shipping. Estimated delivery is within 5–7 business days.

  • Priority Shipping: Estimated delivery within 3–5 business days. ($25)

  • Express Shipping: Estimated delivery within 1–3 business days. ($50)

Please note that shipments to Alaska, Hawaii, and other U.S. territories may experience longer transit times.

Processing & Cut-off Times

  • Processing: All orders placed after 12pm EST will be processed and shipped the following business day.

  • Weekend Expedited Policy: Please note that orders placed with overnight shipping on Friday before 12pm EST will be processed to arrive in 1 business day on the following Monday.

International Shipping We are proud to serve our customers globally.

  • Free Shipping: All international orders now qualify for FREE standard shipping.

  • Duties and Taxes: International orders may be subject to import duties, taxes, and customs fees. These charges are the sole responsibility of the customer and are not included in the checkout total. We recommend contacting your local customs office for details prior to placing your order.

  • Delivery Estimates: International transit times typically range from 15–25 business days. These estimates are not guaranteed, as transit times vary based on customs clearance and carrier performance.

  • Refusal of Fees: Should a package be returned to our facility due to a refusal to pay customs fees, a shipping and handling charge will be deducted from your final refund.

 

Accuracy and Lost Packages

  • Address Accuracy: Customers are responsible for providing accurate and complete shipping information. Lemurea is not liable for delays or non-delivery resulting from incorrect or incomplete addresses.

  • Lost or Stolen Packages: We work closely with our trusted carriers to ensure a seamless delivery experience. In the unlikely event that a package is confirmed lost in transit by the carrier, we will facilitate a full replacement of your order. Please contact us with your order number to initiate this process.

  • Liability Post-Delivery: Please note that Lemurea is not responsible for packages that are lost or stolen after the carrier has successfully delivered the shipment to the provided address. We strongly recommend choosing a secure delivery location.

Contact Information

Should you have any questions or require further assistance regarding your shipment, please do not hesitate to contact our customer support team at support@lemurea.com. We are here to assist you.